Objetivos de la Gestión de configuraciones (CM)

It is essential to have a detailed knowledge of your organisation's IT infrastructure in order to make best use of it. The main task of Configuration Management is to keep an up-to-date record of all the components in the IT infrastructure configuration and the interrelations between them.

This is not a simple task and requires the cooperation of the people managing other processes, in particular Change Management and Release Management.

The main objectives of Configuration Management are:

• Providing accurate and reliable information to the rest of the organisation about all the components of the IT infrastructure.
• Keep the Configurations Database up-to-date:
  • Up-to-date records of all CIs: identification, type, location, status, etc.
  • Interrelations between CIs.
  • Services provided by each CI.
• Serve as a support to the other processes, in particular to Incident Management, Problem Management and Changes Management.